FAQ

Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–2 business days. Standard shipping takes 7–15 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.

How can I track my order?

Once your order ships, we'll email you a tracking number with a link to follow your package in real time. You can also reach out to us anytime for a tracking update.

What is your return policy?

We offer a 30-day return policy on unused items in their original packaging. If something isn't right, contact us at hello@bearmarinellc.com and we'll make it right — refunds are issued to your original payment method once your return is received and inspected.

What if my item arrives damaged or defective?

Every product is quality-checked before it ships, but if anything arrives damaged or isn't working properly, email us at hello@bearmarinellc.com with a photo and we'll arrange a replacement or refund right away.

Do you ship internationally?

Yes! We ship to most countries. Shipping times and rates vary by destination and are calculated at checkout.

Is checkout secure?

Absolutely. Our checkout uses industry-standard encryption to protect your payment information, and we never store your full card details.

How do I contact you?

Email us anytime at hello@bearmarinellc.com — we aim to reply within 24 hours on business days.